|
Standard Policy
Qunan's commitment to our customers is to provide the highest quality in products and services. If you suspect your product is not functioning properly, please call one of our Technical Support Engineers (TSE's) to help determine if your product is defective. Once determined defective you will receive an RMA authorization number for repair or replacement. Technical Support can be contacted via web, email, or phone. See contact information on our homepage.
Qunan will replace or repair defective products at Qunan option after warranty verification of the returned product.
DOA - Any product found to be defective within 30 days of shipment shall be deemed Dead on Arrival (DOA). DOA products will be advance replaced and shipped via express (where available) at no cost to the customer.
During the warranty period, we will charge some fees if you replace some parts of the products. However, we could give 5 percent discount when you replace product’s parts.
Products must be registered for Technical Support and warranty replacements.
Warranties are non-transferable.
For length of warranty by product as below:
|
Categories |
Warranty Period |
|
Cameras |
One year |
|
DVR |
Two year |
|
Twisted Pair Transceiver |
One year |
|
Hi-speed dome cameras |
Two year |
Replacements
Customers will provide the serial number of the product to the Qunan TSE. If the customer and the TSE determine the product is defective and within warranty, an RMA will be authorized. Customers will return the defective product to Qunan.
Upon receipt of defective products, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of the Qunan product. Items with physical damage will not be processed as a return. Defective products will be repaired or replaced and shipped via express within 30 days or best effort.
Customers will not be charged for warranty repairs. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees may apply.
|
